Privacy Policy
Effective Date: 8 September 2026
Crave & Crown respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it and the choices available to you when you use our website, products and services.
1. Information We May Collect
Depending on how you interact with Crave & Crown, we may collect:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and transaction information
- Account information
- Product preferences
- Recipe interactions and preferences
- Crown Money activity
- Crown+ membership information
- Information submitted through customer support
- Reviews, photographs or other content you voluntarily submit
- Technical information such as device, browser and website usage information
Where Smart Kitchen features require it, we may also process information voluntarily provided by users (such as age, weight, height and activity level for macro-plan estimates) for personalisation and nutritional estimation.
2. How We Use Information
We may use information to:
- process and fulfil orders;
- arrange delivery;
- process payments;
- provide customer support;
- manage accounts;
- administer Crown Money;
- provide Crown+ membership benefits;
- personalise Smart Kitchen experiences;
- recommend recipes or products;
- improve our website and services;
- communicate important order or service information;
- send marketing communications where permitted;
- prevent fraud and misuse;
- maintain website security; and
- comply with applicable legal obligations.
3. Payments
Payments may be processed by authorised third-party payment providers such as Razorpay.
Payment providers may collect and process payment information according to their own policies and applicable requirements.
Crave & Crown does not intentionally store complete card, UPI or banking credentials on its own systems where such information is processed directly by the payment provider.
4. Sharing Information
We may share necessary information with trusted service providers who help us operate the business, including providers involved in:
- payment processing;
- shipping and delivery;
- website hosting and technology;
- analytics;
- customer communication;
- customer support; and
- other essential business operations.
We may also disclose information where required by law or reasonably necessary to protect our rights, customers, services or security.
We do not sell your personal information as a standalone product.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies (including browser local storage, used for example to remember your cart and Crown Money balance) to provide functionality, remember preferences, understand website usage and improve the user experience.
You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
6. Marketing Communications
Where permitted, we may send information about products, recipes, offers, Crown Money, Crown+ or other Crave & Crown updates.
You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us. Transactional and service-related communications may still be sent where necessary.
7. Data Security
We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining records, resolving disputes, preventing fraud and meeting applicable legal or accounting requirements.
9. Your Rights
Subject to applicable law, you may have rights regarding access, correction, deletion, withdrawal of consent or other processing of your personal information.
Requests can be submitted through our official contact channel.
10. Children's Privacy
Our services are not intentionally designed to collect personal information from children without appropriate legal basis or parental involvement where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
12. Contact
For privacy-related questions or requests:
Crave & Crown
Email: hello@craveandcrown.com
Location: BTM Layout, Bengaluru, Karnataka, India